Team IPA’s Quality Control Process enables continuous improvement to our technical, management, and analytical services throughout the entire contract period of performance.
IPA initiates the Process by Establishing, Validating and Refining the processes and procedures used to deliver SeaPort-e analysis and modeling support to the Customer. This includes developing process control procedures and measurements to ensure performance objectives are met or exceeded.
The next step provides Continuously Monitoring SeaPort-e processes, procedures, study plans and analyses delivered under a specific Call Order to ensure they are operating within established performance controls.
The third step initiates Taking Preventative and/or Corrective Action to resolve undesired trends discovered during the iterative quality monitoring process, as necessary. The Project Manager will report any/all deficiencies or deviations immediately, and after consultation with the Program Manager and SeaPort-e COR,will identify and implement remedial actions.
The fourth step is Periodic Inspection and/or Audit of Team IPA processes as determined by contract requirements. The overlapping inspection and assessment process ensures independence and bias-free qualitative results, and are used to refine processes as needed.
Finally, the Process provides for the Communication and Reporting of results to SeaPort-e leadership, ensuring communication channels remain open between Team IPA and the USG.